Cancellation of your IELTS test 

If you cancel your IELTS test up to five weeks before the test date, you will receive a refund, less an administration fee of 25% of the test price. Remember that the refund process can take up to six weeks to complete.

To cancel your exam date, please get in touch with our partner:

Request a test day change

If you need to change your initially booked exam date, you can request a change to that day up to five weeks before your exam date at no additional charge.

Remember that the new exam date must be within three months of the original date. In the event of illness, it is possible to reschedule within five weeks of the exam date if an original medical certificate is provided within five working days of the exam date, along with the “Refund or Exam Date Change Request Form”.

If the test date change to a new one is accepted (either before the test or due to illness) and you are ill on the second test date, you will not be entitled to a refund of the test fee or any other change.

To request an exam day modification, please get in touch with our partner:

Please visit our Take IELTS site for the IELTS Online cancellation policy.